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Copyright © 2006
Telephone Intelligence, Inc.
Phone: 610-446-7552 |
Speech Recognition
CallXpress Speech Server, powered by Seneca®, offers speech-enabled connectivity tools to CallXpress, making AVST’s unified communications solutions complete. Using sophisticated voice recognition technology, Seneca provides speech access to your company’s communication infrastructure and real-time call connectivity. It also offers hands-free mobile management of telephone calls, e-mail and fax messages, maximizing employee productivity.
Seneca allows you to:
- Never miss another call from your most important customers — dramatically improved success rate for person-to-person calls
- Track down co-workers with just one call
- Keep up with all voice, e-mail and fax messages anytime from anywhere – such as the car, airport or hotel.
- Focus on profitable tasks rather than administrative call handling and unproductive rounds of phone tag.
Powerful, Voice-Activated Communication
Seneca is built on award-winning voice-user interface tools for communication, messaging and content access. It speech-enables common office technologies, such as voice mail, e-mail, fax, PBX features, groupware, and calendaring.
Powered by intuitive voice commands, Seneca quickly connects callers to employees and employees to information. For instance, users may take calls and manage voice, fax and e-mail messages on a cell phone while driving to work, in a completely hands-free mode. Voice-activated management simplifies the task and ensures continued productivity even as countries and states legislate hands-free cell phone use.
Full hands-free Mobility
Seneca provides for a full hands-free user experience. You can access virtually the full functionality of Seneca using your voice, without having to dial. This includes the ability to log onto the system, access all messages, send messages, locate other users, make outgoing calls, schedule calendared appointments, and return to the Seneca menu to perform other functions after a call is completed.
One-Call Productivity
Via voice commands, callers may direct Seneca to locate an employee, call another contact or leave a message—all in one call. Employees, on the other hand, may set Seneca to redirect calls from the office to any alternative location. As a result, more connections are completed more quickly whether users are in the office or on the road.
Simple to Use and Administer
Life is simple for the Seneca user. By memorizing a few short speech commands, you can gain back those precious lost calls, e-mails, faxes and more. You are better able to manage important connections by simply speaking, leaving your hands free for driving or typing.
Cost-Effective Integration
Seneca extends the capabilities of CallXpress, but also leverages other existing software and hardware investments. The module may be configured to integrate with and enhance virtually any voice mail system. Seneca also offers tailored, scalable configurations and compatibility with most PBX or KTS systems
CallXpress Speech Features
CallXpress Speech Specifications
CallXpress Speech Demos and Datasheets
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Capabilities
With Seneca®, outside callers can:
- Simply speak the name of the call destination rather than push buttons.
- Speak over the voice prompts instead of waiting, saving time.
- Try up to four additional locations to find the employee.
With Seneca, users can:
- Screen a caller before deciding to take the call or reject it.
- Record conversations and save the recording into your mailbox as a voice message.
- Create an Address Book to place outgoing calls, forward voice, fax and e-mail messages and initiate new e-mail messages.
- Use a simple voice command to place calls to members of your contact list.
- Make a return call by simply saying, “call back.”
- Dial any telephone number by speaking the phone number.
- Listen to, reply to, forward and compose e-mail messages while away from a computer, using the phone.
- Log into the system using only speech commands.
- Refresh your contact database either manually or by command whenever changes are made.
- Have calls routed directly to you at your Virtual Extension number, which eliminates the need to disclose home or cell phone numbers.
- Configure your mailbox via the Internet to control settings and configure message notification.
- Check their Microsoft Exchange calendar and create, accept, decline, and reply to meeting requests.
- Be notified of new calls while on another call.
- Place calls on hold to manage other messages or place/accept other calls.
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